The Behavior Of Staff Members Working At The Hospital

The purpose of the report is to critically explain the behaviour of staff members working at the hospital referring to the scenario below using the knowledge of social influence, exploring Popular social influence studies such as Asch, Crutchfield, Sherif, Hofling, Zimbardo and also critically suggesting and reflecting on guidance or recommendations to the Hospital Board of Governors on how to improve the situation. 1.0 The Scenario You are an occupational psychologist who has been asked to improve staff productivity and compliance to legislation in a hospital setting. At this hospital staff do not follow the official code of conduct. Six months ago a very high status manager was employed to ‘fix the problem’. The manager was concerned about the length of time, for instance, it was taking staff to see patients and mindful of the fact that should this pattern continue, the Care Quality Commission may impose special measures against the hospital. To address this immediate concern, the manager stated that staff should not wait for a doctor to sign paperwork before attending to patients. Since then new members of staff have been recruited to ease the workload on staff. The new members of staff are following the actions of previous staff members rather than the code of conduct. 1.1 Key Psychological Concepts 1.1.1 Social influence is: When ones actions, feelings or attitudes is affected by a social group. 1.1.2 Conformity Man (1969) states conformity is availing to groupShow MoreRelatedMotivation Is Central Of Creativity, Productivity And Happiness1010 Words   |  5 PagesKaluyu Memorial Hospital has many indications that the staff and more importantly the leaders have been de-motivated, and lack interest in their job. 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